At Pritam Jewellers, we strive to ensure your complete satisfaction with your purchase. Our Return & Exchange Policy is designed to be transparent, fair, and accommodating to your needs. Please review the following guidelines:
Eligibility for Returns and Exchanges
1. We accept returns and exchanges within 30 days of the original purchase date.
2. The item must be in its original condition, unworn, undamaged, and accompanied by the original sales receipt.
3. Custom-made or engraved items are not eligible for return or exchange, except in the case of manufacturing defects or errors.
Returning or Exchanging an Item
1. To initiate a return or exchange, please visit our store with the item and the original sales receipt.
2. If visiting the store is not feasible, please contact our customer service team for assistance.
3. For online purchases, contact our customer service team to receive instructions on returning the item by mail.
Refunds
1. Refunds will be issued in the original form of payment.
2. Please allow up to 7-10 business days for the refund to be processed after the returned item is received and inspected.
Exchanges
1. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or offer an alternative solution.
Non-Returnable Items
1. Certain items are not eligible for return or exchange unless defective. These include pierced earrings (for hygiene reasons) and customized or engraved items (except in the case of manufacturing defects).
Defective or Incorrect Items
1. If you receive a defective or incorrect item, please contact our customer service team immediately for assistance. We will provide instructions for returning the item and arrange for a replacement or refund.
Gift Returns
1. If you received an item as a gift and would like to return or exchange it, please contact our customer service team for assistance. We will work with you to facilitate the return or exchange, and refunds will be issued to the original purchaser.
Final Sale Items
1. Certain clearance or promotional items may be marked as final sale, indicating that they are not eligible for return or exchange. Please review the product description or contact our customer service team for clarification.
Policy Updates
Pritam Jewellers reserves the right to update or modify this Return & Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or in-store.